Field Studies Council Digital Hub Plus — FAQs
Frequently Asked Questions and troubleshooting for Field Studies Council Digital Hub Plus
What is Digital Hub Plus?
Digital Hub Plus is a multimedia resource bank for secondary schools, featuring a wealth of teaching videos, worksheets, GIS, and teacher CPD. It contains accessible, student-friendly resources for fieldwork topics required for the main exam boards in 14-18 geography and 16-18 biology and environmental science. To find out more, visit our Digital Hub Plus webpage.
What format is the Digital Hub Plus in? Tell me more about the content?
Digital Hub Plus is hosted on Moodle, an open-source learning platform. Digital Hub Plus includes online courses and resources divided into Geography Hub, Biology and Environmental Science Hub and CPD Hub. Subscribing to Digital Hub Plus gives access to all three Hubs.
Follow the route to enquiry with your students using a range of captioned videos, many presented in the field by our experienced tutors. Access virtual fieldwork experiences to support outdoor learning and aid revision. The Geography Hub contains over 15 hours of video resources, with approximately 9 hours of video in the Biology and Environmental Science Hub and approximately 4 hours of videos to support teachers in the CPD Hub. Digital Hub Plus also contains downloadable worksheets and GIS StoryMaps to support student learning. Watch this video clip to see what Digital Hub Plus has to offer - Digital Hub Plus | Free Access| Online Teaching Resources
A more detailed list of the contents for each part of Digital Hub Plus can also be viewed using the links below.
Who is Digital Hub Plus for?
Teachers and other educational practitioners wanting to develop students’ investigative and fieldwork skills or encourage deeper thinking for fieldwork related topics. Resources can be used to help prepare students for fieldwork and for reflection and consolidation of learning afterwards. There is also a range of CPD resources for teachers to support with planning and undertaking fieldwork.
How do I use Digital Hub Plus?
The resources are collated into easy to follow courses with downloadable worksheets to guide students through the fieldwork videos and enquiry process. There are also subject libraries with bite-sized videos, which are useful for introduction or recap of individual fieldwork techniques or ideas. The Digital Hub Plus can be used in conjunction with the teaching resources on our website.
What does the Digital Hub Plus cost?
Digital Hub Plus is free for 2023/24 academic year (September 2023 to August 2024). There is an option to make a voluntary contribution when subscribing to Digital Hub Plus so Field Studies Council can continue to make high quality digital resources for students.
I completed the form but haven’t received the email.
Please check your junk/spam folders and if it is more than 24 hours since submitting the form please contact us.
I booked on the website but haven’t had the log in information sent
Please check your junk/spam folders and if it is more than 24 hours since submitting the form please contact us. Alternatively you can visit https://courses.field-studies-council.org/login/ and use the reset password function to get access. See also I've forgotten my username or password.
How do I access Digital Hub Plus?
Digital Hub Plus is hosted on Moodle, an open-source learning platform. Please make sure you subscribe with the individual email address you want to have access, as we are not able to change this later.
Your login details are the same as the ones used to sign up for the course (email address and password). Please login to our Field Studies Council virtual learning environment using this link https://courses.field-studies-council.org/login/
We recommend saving the details to your Bookmarks for a later date. Once logged in, you should be able to see Digital Hub Plus courses under the “My Courses” tab.
I subscribed to Digital Hub Plus but have not received login details from Moodle.
Please check your junk/spam folder and which email address was used to subscribe. If the email address has previously been used to access a course on the Field Studies Council Moodle platform, please use your existing username and password to access Moodle, the Digital Hub Plus courses will be visible in ‘My Courses’. If you have forgotten your password, please see details below on how to reset it.
I've forgotten my username or password
Go to our virtual learning environment.
Click on ‘Forgotten your username or password?’
If you know your username, choose the option to reset your password. It is likely that your username is the email address you registered with.
If you do not know your username, follow the instructions to access your username and then use that username to reset your password.
Once you have established what your username is and reset your password, you should be able to access the Digital Hub Plus.
I have the correct details but can't login
Try one of the following:
Log in using a different browser e.g. Google Chrome instead of Firefox.
Use a private or incognito window (to do this in Google Chrome, Microsoft Edge, and Apple Safari, press Ctrl + Shift + N; for Firefox use Ctrl + Shift + P. For other Mac browsers, try ⌘ + Shift + N).
Clear your browser's cache (instructions)
If you are copying and pasting the login details, try entering them manually instead. Sometimes when you copy and paste from a phone or tablet it does not preserve the original characters, or adds an invisible space.
How do I download videos from Digital Hub Plus?
The videos can only be streamed from our online learning environment site using an internet connection. They cannot be downloaded for copyright reasons.
I can't download PDF worksheet(s)
Try one of the following:
Log in using a different browser e.g., Google Chrome instead of Firefox.
Use a private or incognito window (to do this in Google Chrome, Microsoft Edge, and Apple Safari, press Ctrl + Shift + N; for Firefox use Ctrl + Shift + P. For other Mac browsers, try ⌘ + Shift + N).
If using Firefox, follow these instructions for viewing PDFs in Firefox.
Clear your browser's cache (instructions)
I can't watch video(s) or quality is poor
If the video playback quality is poor (e.g. fuzzy, pixelated) or you have buffering issues, it suggests your Internet speed (bandwidth) or computer processing speed cannot support higher quality playback. You can get an estimate of bandwidth using a website like testmy.net. If you expect higher bandwidth than what's reported, try contacting your Internet Provider.
Other simple fixes for improving playback quality include restarting your router or modem, updating your browser, closing all other browser tabs, and clearing your browser cache. See Vimeo's own Troubleshoot playback quality and buffering issues knowledgebase article for more troubleshooting tips.
If you get an error message when you try to open the video (e.g., 'The embed code is not valid') or it is not the correct video, please contact digitalhub@field-studies-council.org specifying the title of the video(s).
If the audio quality of the video is poor, it is probably due to unavoidable issues with the field conditions on the day of filming (e.g., high winds). We apologise for this and suggest that you watch the video using the 'closed captions' option instead (click the 'cc' icon at the bottom of the video). Please report the problem to digitalhub@field-studies-council.org to allow us to improve our service.
Can my colleague/another teacher enrol onto Digital Hub Plus?
Yes, the resources are free to access for 2023/24 academic year and there are no restrictions on how many teachers sign up from each school.
My query has not been answered.
I have a specific question about Digital Hub Plus content
Please contact digitalhub@field-studies-council.org
I have a query about virtual fieldwork for an international school or university
Please contact digitalhub@field-studies-council.org, explaining your requirements.
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